Appointments are available Monday to Friday.
PLEASE NOTE: Ruth offers phone and video sessions only.​
Appointments are available Monday to Friday.
PLEASE NOTE: Ruth offers phone and video sessions only.​
Meet Our Client Care Team
Dedicated. Responsive. Compassionate.
When you reach out to start therapy, the Client Care Team at our Niagara Falls office
is your first point of contact.
They bring warmth, professionalism, and genuine care to every conversation,
helping you feel supported from the moment you reach out.
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Looking for support for yourself, your relationship or your child?
We’re here to make it easier.
We know how important it is to find the right fit for your needs.
We're here to answer your questions and help you take that next step.
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Our Client Care Team is here to welcome you, answer questions, and keep things running smoothly during your visit. You can also reach them by phone, text, or email with any questions about appointments or services.
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To book your first session with one of our therapists, or to learn more,
contact our client care team today!
Dee Rosell
Client Care Manager
Dina D'Angelo
Client Care Coordinator
Adriana Fazzari
Client Care Coordinator
Visiting Our Niagara Falls Office
We’ve been welcoming clients to our Niagara Falls office since 2008,
providing therapy to individuals, couples, and families from Niagara Falls, Niagara-on-the-Lake, St. Catharines, Fonthill, and across the Niagara Region.
Address
4056 Dorchester Road, Niagara Falls, ON
Before Your Visit
Arrive a few minutes early to check in. Text or call
905-321-0550 if you’re running late.
When You Arrive
Our Client Care Team will greet you at the front desk, help you get settled, and offer coffee or tea while you wait.
Frequently Asked Questions
Q: When is the Client Care Team available?
A: Our Client Care Team is available Monday to Thursday from 8 a.m. to 8 p.m., and Friday from 8 a.m. to 5 p.m. Outside of these hours, you can leave a message, and your call, text, or email will be returned promptly—usually the next business day.
Q: Who will I talk to when I first contact Abma Counselling?
A: You’ll connect with our Client Care Team. They answer calls, texts, and emails directly and help you find the therapist who best fits your needs.
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Q: Do I need to know which therapist I want before reaching out?
A: No. Our Client Care Team knows each therapist’s specialties and approach. They’ll help you find the best fit for your goals and schedule.
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Q: Can I text or email to book a therapy appointment?
A. Yes. You can text, call, or email our Client Care Team to ask questions or schedule a session.
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Q: What happens after I’ve booked my first appointment?
A. Our Client Care Team will confirm your session details, send directions to the office, and answer any questions before your visit..
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Q: What happens when I arrive for my appointment?
A: You’ll be welcomed by our Client Care Team at the front desk. They’ll help you get settled, offer coffee or tea, and answer any questions you might have.​​
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Q: Will my information stay private when I contact the Client Care Team?
A. Yes. All communication is handled with confidentiality and in line with professional standards for mental-health care.
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Q: How do I reschedule or cancel an appointment?
A. To reschedule or cancel an appointment, contact our Client Care Team by phone, text, or email. They’ll confirm the change and help you find a new time that works. We require at least 24 hours’ notice whenever possible. See our cancellation policy here.​